RETURN
FOR DEFECTIVE PRODUCTS
On the rare occurrence that you do receive a damaged or defective item, please contact us at customerservice@roadtoreshape.com. In your message body, please provide us with your:
Order number
Brief description of the problem
Photos of the issue
Options for you:
We fully refund you and you can return the items to us.
You can keep the items and we will partially refund you.
COST OF RETURN: We will cover the shipping fee if you choose to return the defective items. Please feel free to contact us if you have any questions.
Please kindly note:
- Products must be unwashed. (Unless it's a fading problem)
- We only offer refunds to the original payment method used to make the order.
- Any damaged items that have signs of artificial damage will be declined.
- For hygienic reasons we do not accept returns on underwear.
FOR NON-DEFECTIVE PRODUCTS
Size Problem
We recommend checking the size chart to find your size before placing an order. If you find items that don’t fit you when you get your items, please feel free to contact us.
Others
You may don’t want the items anymore for some reason when you get your items. We understand and accept the returns. Please kindly check the policies:
- Underwear cannot be returned for hygiene reasons.
- We only offer refunds to the original payment method used to make the order.
- We will refund you when we get the returned items.
- We don't refund original shipping charges.
- Orders placed separately cannot be returned as one.
- You will be responsible for the shipping cost of your return.
COST OF RETURN: For non-defective products, you are responsible for the cost of return.
REFUND
Once your return has been received please allow 3-7 days for processing. After processing we will send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business days for the refund to be reflected in your account. We do not refund original shipping charges.
EXCHANGE
Currently, we do not offer exchange services. If the size is not correct or you're not happy with your purchase, please return the items per the return instructions listed on our website, and place a new order.
GENERAL RETURN PROCESS
Initiate a return: Please email us at customerservice@roadtoreshape.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 24 working hours.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return.
Refund: when we receive your return, we will inspect the item in 3-7 working days and issue a refund.
NOTE:
Do not return items to the address on the original package or the company address. Please contact customerservice@roadtoreshape.com to get the shipping address.
STILL HAVE QUESTIONS?
Please feel free to contact our support team: customerservice@roadtoreshape.com
Tel: 00-86-028-8658 7665